Privacy Policy

Last updated: June 2026

At HOMEGYMER, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains what data we collect, how we use it, and your rights under UK data protection law.

This website is operated by EDINCO Ltd. (Company No. 12154436), registered in England and Wales. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Data We Collect

We may collect and process the following personal data:

Identity & Contact Data: name, email address, phone number, billing and delivery address
Transaction Data: details of products purchased, payment method (we do not store full card details), and order history
Technical Data: IP address, browser type, device information, and pages visited
Marketing & Communications Data: your preferences for receiving marketing from us
Cookie Data: see our Cookie section below

2. How We Collect Your Data

We collect data through:

Direct interactions — when you place an order, create an account, contact us, or sign up to our mailing list
Automated technologies — cookies and similar tracking technologies when you browse our website
Third parties — payment processors, delivery carriers, and analytics providers

3. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil your orders, including delivery and payment
To manage your account and communicate with you about your orders
To send you marketing communications where you have opted in (you can opt out at any time)
To improve our website, products, and customer experience
To comply with our legal obligations

Our lawful bases for processing include: contract performance (processing your order), legitimate interests (improving our services), consent (marketing emails), and legal obligation (tax and fraud prevention).

4. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only where necessary, including:

Payment processors (e.g. Shopify Payments, Stripe) to handle transactions securely
Delivery carriers (FedEx, Royal Mail, DPD) to fulfil your order
Email marketing platforms to send communications you have consented to
Analytics providers (e.g. Google Analytics) to help us understand website usage
Legal authorities where required by law

All third parties are required to handle your data securely and in accordance with applicable data protection law.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and support marketing activity. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies — required for the website to function (e.g. shopping cart, checkout)
Analytics cookies — help us understand how visitors use our site
Marketing cookies — used to deliver relevant advertising

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements. Order data is typically retained for 7 years in line with HMRC requirements.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — request a copy of the data we hold about you
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of your data in certain circumstances
Right to restrict processing — request that we limit how we use your data
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, please contact us at contact@edinco.co.uk. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is hosted on Shopify, which maintains industry-standard security certifications including PCI DSS compliance.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact & Complaints

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

📧 contact@edinco.co.uk
🏢 EDINCO Ltd. (HOMEGYMER), 27 Old Gloucester Street, London, WC1N 3AX

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.