Return & Refund Policy

Changed Your Mind? No Problem.

We want you to be completely satisfied with your HOMEGYMER purchase.

Our Return Policy

We offer a 30-day return window on all orders. If you’re not entirely happy with your purchase, you can return it to us within 30 days of the delivery date — no lengthy explanations required.

Return Conditions

To be eligible for a return, items must meet the following conditions:

Unused and unassembled — the product must not have been used, installed, or assembled
Original packaging — items must be returned in their original, undamaged packaging with all accessories, manuals, and components included
Mint condition — the product and packaging must be in the same condition as received

Items that do not meet these conditions will not be accepted for return and will be sent back to the customer.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured service, as we cannot accept liability for items lost or damaged in transit on their way back to us.

We do not provide prepaid return labels for change-of-mind returns.

How to Return an Item

Email us at contact@edinco.co.uk with your order number and reason for return
We’ll confirm your return is eligible and provide the return address within 1–2 working days
Pack the item securely in its original packaging
Ship it back using a tracked service at your own cost
Once received and inspected, your refund will be processed within 5–7 working days

Refunds

Approved refunds are issued to your original payment method. Please allow 5–7 working days for the refund to appear, depending on your bank or card provider.

Original shipping costs are non-refundable unless the item is faulty or was sent in error.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, we will cover all return shipping costs and offer a full refund or replacement at no charge. Please contact us within 48 hours of delivery with photos of the issue at contact@edinco.co.uk.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.